Retail Associate – Waltzing Matilda USA

Retail Associate

Waltzing Matilda USA seeks a determined Retail Associate to join our continuously growing team in Wayne, PA. The retail associate is someone who believes in WM USA’s mission and is great at sharing it with others. Not only will the retail associate have a passion for handcrafted, USA-made products, but he or she will understand the uniqueness, construction and design elements of each product to help inform customers about each product that we sell.

Candidate Profile

  • Background in retail or sales
  • Welcoming and outgoing personality
  • Team player with willingness to pitch-in wherever needed
  • Quick learner and terrific problem solver
  • Ability to memorize information about products
  • Proficiency in QuickBooks Intuit a plus, but not required
  • Exposure to retail merchandising and visual concepts


Expected Responsibilities


  • Become accustomed to WM USA’s sales platforms, QuickBooks Intuit and Square Chip Reader
  • Ring up items accurately and efficiently
  • Uphold knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Greet customers and help guide them to their specific wants and needs
  • Maintain cash drawers during the day and count them at night

Merchandising / Store Upkeep

  • Maintain the workshop and store appearance by merchandising products according to style, inventory levels, and customer’s needs or wants
  • Uphold the workshop and store appearance by ensuring shelves are properly stocked with inventory
  • Complete daily cleaning checklist (sweeping, dusting, organizing, etc)

Product Knowledge

  • Develop a deep understanding of the prices, components, raw materials, and sourcing location of all products
  • Communicate special and unique features of all products to customers
  • Become well-versed with taking custom orders and relaying the information to the Production Team both in-person and over the phone


  • Attend PA-area pop-up events (as needed) to help set up and sell Waltzing Matilda USA merchandise


Availability: Start dates ASAP. 15 (or more) hours per week. To apply, please email with: (a) name of job title in the subject line, (b) your resume, (c) a thoughtful cover letter, (d) your hours/days of availability, and (e) 3 references. Your name, the date, and the position must be in the title of your attached documents. No phone calls please.