Privacy Policy – Waltzing Matilda USA

Privacy Policy



This privacy policy applies to your use of the website.  Your privacy and security are important to us, and this policy explains how we will use and protect the personal information you provide to us. 


We will not share your personal information with anyone except as described in this policy.  This policy describes the personal information we collect about you, why we collect it, how we use it and under what circumstances we share it with third parties.  This policy also describes the decisions you can make about how you provide your personal information to us. 


If this policy changes in the future, we will post an updated version on our website. 


Information We Collect

We may collect personal information from you, such as your name, email address, mailing address, phone number, and product preferences when engaging in any of the activities listed below:

  • Placing an order from our website
  • Returning an item or making an exchange from a previous purchase
  • Inquiring about our services
  • Receiving a gift package
  • Subscribing to receive our emails
  • Being referred to us through a marketing promotion
  • Participating in a marketing promotion or event
  • Navigating to and through our website


For those who provide photographs, stories, comments or other feedback about our products or our website, or provide us with any other information via correspondence or directly via an email hyperlink on the website, we collect your first and last name, email address and any content included in the email.  By submitting content, you agree that Waltzing Matilda USA may use your personal Information and such content as permitted under this policy, including reproducing the content on the website and in Waltzing Matilda USA’s marketing and advertising materials. We maintain a record of the purchases you make.


Using Information We Collect

To provide you with the best possible customer experience, we may use your personal information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment
  • To communicate with you and to send you information by email, postal mail, telephone, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
  • To help us learn more about your shopping preferences
  • To help us address problems with and improve our site design, products and services
  • To enhance your shopping experience
  • To analyze trends and statistics
  • To protect the security or integrity of our websites and our business
  • To contact you
  • To improve our merchandise selection and customer service


You have the option not to receive marketing information or calls.  We want to communicate with you only if you want to hear from us.  Please feel free to contact us by any of the methods below:

  • Email at
  • Phone at 610-688-1500 9AM-4PM EST Monday through Friday
  • Mail at:

Waltzing Matilda USA

Attn: Customer Service

21 West Avenue

Wayne, PA  19087


Please let us know from which list you would like to be removed: "Do Not Email", "Do Not Mail", or "Do Not Call".  In addition, if you do not want to receive emails, other than order-related, that notify you of new product arrivals and upcoming events, simply click the Unsubscribe link provided at the bottom of any Waltzing Matilda USA email.


Sharing Information We Collect

We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc.  We do not authorize any of these service providers to make any other use or disclosure of your information.


We may share your information when we partner with another company in a joint marketing program to offer or provide products, services, contests, or promotions to our customers.  Except for sharing this information with a joint marketing partner, we do not sell or lease your information to any third party to use for marketing their products.



Links to Other Sites

Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies.  For the best online experience, we strongly encourage you to review these policies at any site you visit.  We are not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.



Our Use of Cookies

We regularly use browser tracking cookies.  A cookie is a small text file that is placed on your hard disk by a website. Cookies are uniquely assigned to you, and can only be read by a website or web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.


We use cookies but do not store personal information in your cookie. We use cookies in order to improve your shopping experience. For example, we use cookies to:

  • Recognize you when you return to our website
  • Keep track of your order as you shop on our website and remember what items you purchase
  • Process your order on our website
  • Study how you navigate through our website and which products you request in site searches


Cookies are also used to review how visitors to our website navigate our site or interact with our email advertising.  Third-party companies assist in the collection and analysis of this data.  Your name, street address or credit card number is not accessed by or shared with other companies.


You have the ability to accept or decline cookies. You can refuse cookies by turning them off in your browser.  If you decide to block cookies, our website might not function correctly.  For example, if you do not allow cookies at all, you might not be able to view some of our website or use certain features like adding products to your shopping cart, which may impact your shopping experience with us.  If you refuse cookies and wish to place an order from our website, please email us using




We do our best to provide you with a safe shopping experience. When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us.  Our online store is hosted by Shopify, which has an extensive set of security measures in place to help protect you from vulnerabilities.  The Shopify team has set up monitors that detect intrusions and hacker attempts and are constantly updating and improving their security implementations.  Shopify is also Certified PCI compliant.  If you're not quite comfortable shopping online through our website, please feel contact us at


Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). "Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your credit card information through email. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Waltzing Matilda USA, please call us at 610-688-1500 immediately.